Refund policy

1. Accepted Returns

We accept returns under the following conditions:

• The item must be returned within 30 days of purchase.
• The item must be in perfect condition, unworn, undamaged, and in its original packaging with all accessories included (e.g., case, cleaning cloth).
• A proof of purchase (receipt or invoice) must be provided.

2. Non-Returnable Items

• Opened or used contact lenses due to hygiene reasons.
• Customized or prescription eyewear made to your specific prescription.
• Items on sale or special promotions (unless defective).

3. Refunds

• If the conditions are met, a refund will be issued via the original payment method.
• Delivery or customization fees are non-refundable.

4. Exchanges

• Exchanges are available for items returned under the conditions listed above.
• If the exchanged item has a different price, the difference must be paid or refunded.

5. Defective or Damaged Items

• If an item is defective or damaged upon delivery, please contact us immediately.
• We will inspect the product, and if a defect is confirmed, we will offer a replacement or a full refund.

6. Return Process

• Contact our customer service at [phone number or email address] to obtain a return authorization and detailed instructions.
• Return shipping costs are the customer’s responsibility unless the product is defective or sent in error.